Privacy Statement


Regent Customer Care, LLC – Privacy Statement

Facts

WHAT DOES REGENT CUSTOMER CARE, LLC DO WITH YOUR PERSONAL INFORMATION?
Why?

Financial companies/money transmitters choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share and protect your personal information. Please read this notice carefully to understand what we do.


What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include but is not limited to:

  • Government identification information such as drivers’ license number and date of birth;
  • Contact information such as name, address, telephone number or email address;
  • Transaction details and account balances
  • Account payment history
  • Debit/credit card information
  • Log file information created when you access our website that is automatically recorded by our servers, such as your IP address, browser type, operating system, the referring web page, pages visited, the date and time you access our website and cookie information.

You consent to our collection, transfer and storage of your personal information by computers or other transfer or storage devices in the United States.


How?

Financial companies/money transmitters share customer’ and consumers’ personal information for several reasons. In the section below, we list the reasons financial companies/money transmitters can share their customers’ and consumers’ personal information; the reasons and when Regent Customer Care, LLC do share your personal information.

Reasons we can share your personal information

Reason Does Regent Customer Care LLC Share? Can you limit this sharing?
For our everyday business purposes Such as to process your transaction; maintain your account(s); respond to court orders and legal investigations; gather information about website access, usage and performance; enhance your consumer experience; validate your identity; or as otherwise permitted or required by law. Yes No
For joint marketing with other companies No We don't share
For our affiliates’ everyday business purpose Such as information about your account with us and transactions. No We don't share
For our affiliates to market to you No We don't share
For our non-affiliates to market to you No We don't share

Questions?

Call 1-877-618-3516 or click on the “Contact Us” link at www.regentpay.com

Who we are

Regent Customer Care, LLC


What we do

How does Regent Customer Care, LLC protect my personal information?

To help protect your personal information from unauthorized access and use, we endeavor to use reasonable security measures. These measures can include physical, electronic and procedural safeguards such as computer safeguards and secured files and buildings. We also endeavor to limit personal information access to only employees who need to know. Despite our efforts, third parties may unlawfully intercept or access your transmissions to us or may wrongly instruct you to disclose information to them by posing as Regent Customer Care, LLC or by misinforming you about our services.


How does Regent Customer Care, LLC collect my personal information?

We collect your personal information, for example, when you:

  • Send money, complete a payment or use or request other service from us.
  • Provide account information or otherwise give us your contact information.
  • Show your government issued ID.
  • Use our online site (for example, to complete a transaction, manage your account).
  • Visit of our sites such as www.regentpay.com.

Why can’t I limit all sharing?

Federal law gives you the right to limit only:

  • Sharing for affiliates’ everyday business purposes – information about your creditworthiness
  • Affiliates from using your information to market to you.
  • Sharing for non-affiliates to market to you.
  • State laws and individual companies may give you additional rights to limit sharing.

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and non-financial companies such as a money transmitter.


Non-Affiliates

Companies not related by common ownership or control. They can be financial and non-financial companies.


Join Marketing

A formal agreement between non-affiliated financial companies that together market financial products or services to you.